{"id":262,"date":"2022-12-13T14:58:28","date_gmt":"2022-12-13T14:58:28","guid":{"rendered":"https:\/\/qool.digitallions.site\/?page_id=262"},"modified":"2023-07-20T11:59:43","modified_gmt":"2023-07-20T11:59:43","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/qool.yousser.com\/en\/questions-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div id=\"page-header-1516493808\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Frequently asked questions          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"row align-middle align-center\"  id=\"row-564271799\">\n\n\n\t<div id=\"col-397281805\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1384257642\">\n\n\n\t<div id=\"col-2002366006\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-899970271\" class=\"text\">\n\t\t\n\n<h3>Delivery<\/h3>\n\t\t\n<style>\n#text-899970271 {\n  color: #111111;\n}\n#text-899970271 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1713777124\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-442400742\" class=\"accordion-item\"><a id=\"accordion-442400742-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-442400742-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which cities do you deliver to?<\/span><\/a><div id=\"accordion-442400742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-442400742-label\">\n\n<p>We deliver all over Morocco<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3700362778\" class=\"accordion-item\"><a id=\"accordion-3700362778-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3700362778-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the delivery prices?<\/span><\/a><div id=\"accordion-3700362778-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3700362778-label\">\n\n<p>Delivery prices depend on the shipping zone.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-580390629\">\n\n\n\t<div id=\"col-1680939841\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-528399007\" class=\"text\">\n\t\t\n\n<h3>Payment<\/h3>\n\t\t\n<style>\n#text-528399007 {\n  color: #111111;\n}\n#text-528399007 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-221589770\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-244638633\" class=\"accordion-item\"><a id=\"accordion-244638633-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-244638633-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can I pay for my order?<\/span><\/a><div id=\"accordion-244638633-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-244638633-label\">\n\n<p>Payment for orders is made by bank transfer.<\/p>\n\n\n<\/div><\/div>\n<div id=\"accordion-1359050976\" class=\"accordion-item\"><a id=\"accordion-1359050976-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1359050976-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why can't I pay?<\/span><\/a><div id=\"accordion-1359050976-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1359050976-label\">\n\n<p>If you find it difficult to pay, please contact your bank.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-349039590\">\n\n\n\t<div id=\"col-364752474\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1340047618\" class=\"text\">\n\t\t\n\n<h3>Returns<\/h3>\n\t\t\n<style>\n#text-1340047618 {\n  color: #111111;\n}\n#text-1340047618 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-830366919\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-2079264584\" class=\"accordion-item\"><a id=\"accordion-2079264584-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2079264584-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is your returns policy?<\/span><\/a><div id=\"accordion-2079264584-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2079264584-label\">\n\n<p>The following items CANNOT be returned or exchanged. <br \/>For more information, consult this <a href=\"https:\/\/qool.digitallions.site\/politique-de-retour\/\">link<\/a>;<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-4006705924\" class=\"accordion-item\"><a id=\"accordion-4006705924-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4006705924-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I cancel my order?<\/span><\/a><div id=\"accordion-4006705924-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4006705924-label\">\n\n<p>You have the right to cancel your order as long as the product creation process has not yet begun. Once the creation process is underway, cancellation is no longer possible.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-787487333\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-787487333 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-564271799 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-262","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/comments?post=262"}],"version-history":[{"count":9,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions"}],"predecessor-version":[{"id":1641,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions\/1641"}],"wp:attachment":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/media?parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}