{"id":262,"date":"2022-12-13T14:58:28","date_gmt":"2022-12-13T14:58:28","guid":{"rendered":"https:\/\/qool.digitallions.site\/?page_id=262"},"modified":"2023-07-20T11:59:43","modified_gmt":"2023-07-20T11:59:43","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/qool.yousser.com\/en\/questions-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div id=\"page-header-1913893782\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Frequently asked questions          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"row align-middle align-center\"  id=\"row-2080531284\">\n\n\n\t<div id=\"col-24963954\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-470302431\">\n\n\n\t<div id=\"col-1765048172\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/4-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1036077107\" class=\"text\">\n\t\t\n\n<h3>Delivery<\/h3>\n\t\t\n<style>\n#text-1036077107 {\n  color: #111111;\n}\n#text-1036077107 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-903120097\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-3414241313\" class=\"accordion-item\"><a id=\"accordion-3414241313-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3414241313-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which cities do you deliver to?<\/span><\/a><div id=\"accordion-3414241313-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3414241313-label\">\n\n<p>We deliver all over Morocco<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-2334102862\" class=\"accordion-item\"><a id=\"accordion-2334102862-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2334102862-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the delivery prices?<\/span><\/a><div id=\"accordion-2334102862-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2334102862-label\">\n\n<p>Delivery prices depend on the shipping zone.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1691328542\">\n\n\n\t<div id=\"col-1451774092\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/1-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1691846675\" class=\"text\">\n\t\t\n\n<h3>Payment<\/h3>\n\t\t\n<style>\n#text-1691846675 {\n  color: #111111;\n}\n#text-1691846675 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-875314907\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-545319926\" class=\"accordion-item\"><a id=\"accordion-545319926-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-545319926-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can I pay for my order?<\/span><\/a><div id=\"accordion-545319926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-545319926-label\">\n\n<p>Payment for orders is made by bank transfer.<\/p>\n\n\n<\/div><\/div>\n<div id=\"accordion-938395413\" class=\"accordion-item\"><a id=\"accordion-938395413-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-938395413-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why can't I pay?<\/span><\/a><div id=\"accordion-938395413-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-938395413-label\">\n\n<p>If you find it difficult to pay, please contact your bank.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1580382074\">\n\n\n\t<div id=\"col-1344218203\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1.png 128w, https:\/\/qool.yousser.com\/wp-content\/uploads\/2022\/12\/3-1-100x100.png 100w\" sizes=\"auto, (max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3053607602\" class=\"text\">\n\t\t\n\n<h3>Returns<\/h3>\n\t\t\n<style>\n#text-3053607602 {\n  color: #111111;\n}\n#text-3053607602 > * {\n  color: #111111;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1730804098\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-613842894\" class=\"accordion-item\"><a id=\"accordion-613842894-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-613842894-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is your returns policy?<\/span><\/a><div id=\"accordion-613842894-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-613842894-label\">\n\n<p>The following items CANNOT be returned or exchanged. <br \/>For more information, consult this <a href=\"https:\/\/qool.digitallions.site\/politique-de-retour\/\">link<\/a>;<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3895990134\" class=\"accordion-item\"><a id=\"accordion-3895990134-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3895990134-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I cancel my order?<\/span><\/a><div id=\"accordion-3895990134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3895990134-label\">\n\n<p>You have the right to cancel your order as long as the product creation process has not yet begun. Once the creation process is underway, cancellation is no longer possible.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1159661143\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1159661143 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2080531284 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-262","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/comments?post=262"}],"version-history":[{"count":9,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions"}],"predecessor-version":[{"id":1641,"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/pages\/262\/revisions\/1641"}],"wp:attachment":[{"href":"https:\/\/qool.yousser.com\/en\/wp-json\/wp\/v2\/media?parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}